Terms & Conditions

Please read the Terms and Conditions of Sale before placing any orders on www.soledevotion.com. By placing an online order with soleDevotion you acknowledge that you have read and accept our Terms and Conditions of Sale.

soleDevotion reserves the right to modify the Terms and Conditions of Sale at any time. If you do not agree to any change to the Terms and Conditions of Sale it is recommended to immediately stop using the Site. Any changes made after you have placed an order will not affect that order unless required by law

Eligibility to Purchase

In order to make purchases on the soleDevotion site you will be required to provide your personal details. You must provide your real name, phone number, e-mail address, postal address and other requested information as indicated. You will also be required to provide correct and valid payment details and confirm that you are the person referred to in the Billing information provided.
soleDevotion reserves the right to restrict or refuse purchase of multiple quantities of an item being shipped to any one customer or postal address.

Product Availability

All orders are subject to acceptance and availability. Items in your shopping basket are not reserved and may be purchased by other customers.

We reserve the right to limit the quantity of products we supply, supply only part of an order or divide orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.

If you have registered your email address for notification of the arrival of a specific product featured on our Site, we will attempt to notify you by email within 48 hours of the product becoming available on the Site. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.

Pricing Policy
All prices displayed on the soleDevotion website are quoted in Australian dollars and are inclusive of GST. While we try to ensure that all prices on our website are accurate, errors may occur. In the event that a stocked item is advertised by us at two different prices we will honour the lower price as required by law, however we reserve the right to remove incorrectly priced items from sale. If we are unable to contact you, we will consider the order cancelled.

If you are a customer whose credit/debit card is not denominated in Australian dollars, the final purchase price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Payment

soleDevotion currently accepts the following forms of payment for online purchases:

Paypal.

You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to soleDevotion, we will not be liable for any delay or non-delivery.

Goods will only be dispatched once payment has been processed and approved.

Returns
soleDevotion wants you to be completely satisfied with your purchase. All items are quality controlled and checked for any faults before they are dispatched to customers. Should you have concerns about an item that has been delivered to you, please contact us immediately.

Returned items must be returned unworn, in their original condition and in their original packaging. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. All shoes must be tried on a carpeted surface before wear. Do not wear until you are certain you are keeping them.

Products must be returned unmarked and in their original, undamaged packaging as any box or packaging is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted and may be sent back to the customer.

Returns not accompanied by proof of purchase will not be accepted.

Purchased items may be returned to us directly for exchange, store credit or refund within 10 days of receipt. Returns are processed within 2 business days of receipt of the returned goods. Returns received outside the above timeframe may be accepted at the discretion of soleDevotion and may only be refunded as a store credit

soleDevotion reserves the right to refuse return of any merchandise that does not meet the above return requirements.

Return shipping costs as well as items lost or damaged are the responsibility of the customer. We recommend that you insure your return package and use a shipper that allows you to track your package, as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. If you send a return COD (Cash on Delivery), it will not be accepted. Claims for packages lost or damaged in transit must be made by the shipper.

Exchanges

soleDevotion will provide an exchange subject to the above terms. Return postage costs must be covered by the customer. In the event that the returned item is exchanged for an item of lesser value, the balance will first be credited towards return postage, with the remainder issued as store credit or refund

Store Credit

Store credits are valid for 6 months from date of issue. Store credits are non-transferrable without prior authorisation.

Refunds

Merchandise may be returned for a refund, please refer to the Returns requirements above. Shipping charges are non-refundable, we do not refund original or return shipping charges. Refunds will only be issued in the same form as utilised for original payment.

Gift Vouchers

Gift Vouchers are valid for 12 months from date of issue. Gift vouchers are non-transferrable without prior authorisation.

Faulty Goods

If you suspect that an item you have purchased from soleDevotion may be faulty, please discontinue use immediately and contact us through the soleDevotion website or telephone or email your nearest store.

Please note that most manufacturing faults will become apparent within the first month of wear. soleDevotion retains the right to assess all claims of faulty goods and determine whether a fault is present. Where possible, we will offer to repair or replace faulty items. Where goods are deemed faulty, you are entitled to a full refund. Damage to items that occur as a result of reasonable wear and tear does not constitute a manufacturing fault.

Proof of purchase must accompany all claims of faulty goods.

Products, Contents and Specifications

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measurements and similar descriptions are approximate and are provided for convenience purposes only.

We make all reasonable efforts to accurately display the attributes of our products, including applicable colours; however, the colour displayed onscreen will vary according to the calibration and colour settings of your specific computer setup and we cannot guarantee that your monitor’s colour display will be completely accurate.

The inclusion of products and services on this website at a particular time does not imply or warrant that these products or services will be available at any time.

Privacy Policy

soleDevotion recognizes the importance of protecting the privacy of personal information. We have instituted strict policies to protect your information. When you register online with soleDevotion or use our online store to place an order, you give us your consent to process and use your personal data in accordance with this online privacy policy. This Privacy Policy applies to all users of this website

Information Collected

soleDevotion collects personal data from visitors to the website who register their information or who use the online store. We may also use cookies, as do most all sites that allow login, and log IP addresses so we can improve our services and enhance your soleDevotion experience. soleDevotion does not collect personally identifiable information from anyone under the age of eighteen. If you are under eighteen, please ask your parents to register and/or use the online store. Please do not submit any personal details if you are under eighteen years of age.

Usage of Provided Information

soleDevotion uses the information you provide to register you with our website, to administer our website services, and/or to process any orders you may place online. We will send you announcements or communications by email only if you give us your permission by submitting your personal details. Otherwise, we use your information

only to review our performance and to improve our services to you, or to communicate with you about your order if you have placed an online order.

Information Sharing Policy

soleDevotion does not sell, rent or disclose our clients’ names, addresses, email addresses or other personal information to any non-soleDevotion entity. soleDevotion may share client information within the soleDevotion organization, so that you may be informed of other products that may be of interest to you. We do not otherwise

disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If soleDevotion is acquired by another entity, information about soleDevotion clients may be made available to the new entity.