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Returns

Returns

Returns must be made within 7 days from the date of purchase. For online orders, returns must be received back in store within 7 days of delivery. Items returned within the relevant exchange period are eligible for exchange, refund or store credit. Refunds will not be offered outside of the relevant exchange period or for change of mind.

To be eligible for a return your item must be unworn and in as new condition, including all original packaging. Returns received without all or some original packaging will only be accepted at the discretion of management. Please be advised that returns of worn items will not be accepted. 'Trying on' goods for an extended period of time may constitute wear.

Proof of purchase is required to accompany all returns. Include the hard copy receipt with the returned item.

Please contact the store prior to returning your online purchase. Failure to do so may result in a return being rejected.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund is approved your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2 business days.

 

Exchanges

An item may be exchanged within 7 days from the receipt of goods. Please refer to the 'Returns' section above for details regarding the required physical condition of returned items. Please be advised that soleDevotion can't guarantee stock availability for exchanges.

In the event that the returned item is exchanged for an item of lesser value, the balance will first be credited towards return postage and the remainder will be issued as a store credit or refund. In the event that the returned item is exchanged for an item of greater value, the goods will not be dispatched until the outstanding balance is paid in full, including shipping costs.

If you would like to exchange an item, please email us at store@soledevotion.com.au before shipping the item for exchange.

Should you wish to expedite your exchange, include an appropriately sized pre-paid Express Post satchel with your return.

 

Shipping

To return your product, please mail the item to:

Attn: Store Manager
soleDevotion
1 Degraves Street
Melbourne, Victoria 3000
Australia

Return shipping costs are the responsibility of the customer and shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

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