soleDevotion provides free domestic shipping for orders over $300. We use the standard Australia Post service with tracking ID for all orders within Australia.
For domestic orders less than $300, shipping is a flat $20 rate and we use the standard Australia Post parcel post service. Standard post includes a trackable article ID. Your article ID will be provided with a shipping confirmation notification email.
Express shipping is available at checkout and is a flat rate of $30 within Australia. Your express post article ID will be provided with a shipping confirmation email.
Please note that should you require services not included with standard or express post such as signature on delivery or insurance, additional charges will be incurred. Contact the store prior to purchase to arrange additional services.
Shipping to New Zealand
soleDevotion provides free shipping to New Zealand for orders over $800. We use the Australia Post 'Pack and Track International' service with trackable article ID.
For orders less than $800 to New Zealand, we charge a flat $50 rate and use the Australia Post 'Pack and Track International' service with trackable article ID.
If your item is to be shipped to New Zealand and you require expedited shipping please email email@example.com or contact us on +61 3 9639 9636.
For all international shipping (outside New Zealand) we use Australia Post's 'Pack and Track International' service. International shipping is a flat rate of $80.
Please note that should you require additional services not included such as insurance, additional charges will be incurred. Contact the store prior to purchase to arrange additional services.
Important: International orders may be subject to import taxes. Please check import guidelines before placing your order as you may be required to pay local duties and/or taxes before your item is released by customs.
The time-frame for delivery will vary within Australia depending on your location, however most standard service deliveries should be received within 2-5 working days. The Express Post option does guarantee next day delivery to most locations in Australia. If you require urgent shipping please get in touch prior to ordering to discuss your options.
The time-frame for international deliveries will vary depending on your location, we will be able to provide you with a more realistic time frame once your items are posted. If you require urgent shipping please get in touch prior to purchasing in order to discuss your options.
For all online orders, a shipping confirmation email including a trackable article ID will be sent to your nominated email address once the items have been shipped.
If you wish to return an item for exchange, please notify us in advance and include an appropriately sized pre-paid self-addressed postal satchel. Alternatively please contact the store to arrange return shipping, at a flate rate of $15 for shoes, $20 for boots.
If you decide to return an item return shipping costs are the responsibility of the customer.
(NB All prices quoted above are in Australian Dollars)